Before you start
An account can't be deleted while work or money is still open on it. If something blocks the deletion, the page tells you what it is and what to do.
- Technicians: finish your jobs in progress, or ask operations to reassign them.
- Technicians: wait until payouts still being processed are paid.
- Clients: cancel open service requests, or wait until they are closed.
- Clients: pay any unpaid invoices, or contact the office about them.
Delete your account on the website
You are signed out and taken to a page that confirms your account has been deleted.
- Open the account menu and select Profile.
- At the bottom of the page, under Delete account, select Delete account.
- Read what is erased and what is kept, then enter your Password.
- Select Delete my account, then Delete account to confirm.
Delete your account in the app
- Open Settings and tap Delete account.
- Enter your password and confirm.
What is erased and what is kept
- Erased: your name, email, mobile number, profile photo, bank details (IBAN), saved locations, signed-in devices and notifications.
- Kept for up to 10 years, without your name: invoices, payments and the job records behind them, because Saudi tax law (ZATCA) requires it.
- Kept for up to 12 months, without your name: security logs.
- Kept: your company's record, if your account belonged to one, because its invoices refer to it.
Office staff accounts (admin, operations, accounting and sales) are managed by the organization. Ask a Super Admin to close a staff account.
If you can't sign in
If you no longer have the app or can't sign in, email info@primelynxglobal.com from the address on your account with the subject Delete my account. We confirm it's you and complete the deletion within 30 days. The public Delete your account page, linked at the bottom of the website, explains the same steps.
Tips
- Download any invoices or reports you want to keep before you delete your account.
- Forgot your password? Reset it from Forgot password? on the sign-in page first.
Frequently asked questions
- Can I undo a deletion?
- No. Once deleted, the account and its personal details can't be restored.
- Can I sign up again with the same email?
- Yes. You can create a new account with the same email later, but it starts empty: your old requests, jobs and invoices aren't linked to it.
- Why can't you delete my invoices too?
- Saudi tax law requires us to keep invoices and payment records. We keep them without your name, and only for as long as the law requires.
Still stuck?
Our team can look at your request or account with you.