Your account
Delete your PrimeFix account
PrimeFix is operated by PrimeLynx Global Company. You can delete your account yourself in the app or on the website at any time, or ask us to do it for you.
In the app
- Open the PrimeFix app and sign in.
- Open Settings and tap Delete account.
- Read what will be erased, enter your password and confirm.
On the website
- Sign in to your account.
- Open the account menu and select Profile.
- Under Delete account, select Delete account, enter your password and confirm.
Can't sign in?
If you no longer have the app or can't sign in, email info@primelynxglobal.com from the address on your account with the subject “Delete my account”. We confirm it's you and complete the deletion within 30 days.
What we delete and what we keep
What we erase
- Your name, email address, mobile number and profile photo.
- Your bank details (IBAN) and saved locations.
- Your signed-in devices, push notification tokens and in-app notifications.
- Your sign-in: you are signed out everywhere and the account can't be used again.
What we keep
- Invoices, payments and the job records behind them, for up to 10 years as Saudi tax law (ZATCA) requires, without your name.
- Security logs, for up to 12 months, without your name.
- Your company's record, if your account belonged to one, because its invoices refer to it.
Deletion can't be undone. You can sign up again later with the same email, but you start with a new, empty account.
Office staff accounts (admin, operations, accounting and sales) are managed by your organization. Ask your Super Admin to close yours.