Watch: editing your profile
Swipe the screen to move between steps.
Step 1 of 5
Open your profile
On the website, open the account menu (your name at the bottom of the sidebar, or your avatar in the top bar) and select Profile. In the app, open More, then Settings, and tap the account card at the top.
Change your profile photo
Your photo appears on your tickets and jobs. To take it down, select Remove photo and confirm.
- Under Profile photo, select Upload photo, or Change photo if you already have one. In the app, choose Take photo or Choose from library.
- Pick a JPG, PNG or WebP image up to 20 MB.
- Drag and zoom until your face sits inside the circle, then select Save photo.
Change your name or mobile number
Your details are used on your quotations and invoices, and when the office contacts you. Enter the mobile number in international format, for example +966512345678.
- Under Personal details, edit your Full name or Mobile number.
- Select Save.
What you can't change here
- Email: your sign-in email can't be changed here. Contact the office.
- Account type and company details: the office manages these.
- Password: use Forgot password? on the website.
Office staff accounts have no self-service profile. A Super Admin updates staff details.
Tips
- Use a clear, recent photo of your face. It helps clients recognise the technician at the door.
- If you leave the page with unsaved changes, you are asked before they are lost.
Frequently asked questions
- Why can't I see Profile in the account menu?
- Profile is available to client, technician and corporate accounts. Office staff accounts don't have one; ask a Super Admin to change your details.
- My photo won't upload. What's wrong?
- Check that it is a JPG, PNG or WebP file of 20 MB or less. If the file can't be opened, try another photo.
- How do I change my email address?
- Contact the office. Your email is your sign-in, so it can't be changed from the profile page.
Still stuck?
Our team can look at your request or account with you.