Where notifications appear
On the website, the bell in the top bar shows how many are unread and updates live. Select it to see the latest; select one to open the page it is about. Select View all notifications for the full list, page by page, and Mark all read to clear the count.
In the app, open Notifications from the bell on Home or from More. Tapping a push notification on your phone opens the right ticket, job or invoice.
How you are notified
- In the portal: every notification, on the website and in the app.
- Push: to each phone where you are signed in to the app with notifications turned on.
- Email: for most events, to the email address on your account.
- WhatsApp: only to the technician when a job is assigned to them or moved to someone else.
Clients and corporate accounts
- A quotation has been sent to you.
- An advance payment is requested, or has been received.
- A payment was recorded on site.
- The completion report has been released to you for sign-off.
- You are invited to rate the technician.
- An invoice has been issued, a payment was received, or an invoice is overdue.
Technicians and corporate accounts working jobs
- A job has been assigned to you, or moved to another technician, with a WhatsApp message too.
- The office skipped the site visit on your job.
- Your payout has been calculated, sent, paid or has failed.
Corporate accounts also get maintenance alerts each night: planned visits that have become overdue, and AMC contracts in their last 60 days.
Office staff
Depending on role, staff are told about new sign-ups waiting for approval, quotations to review and their decisions, completion reports to review, clients signing off, low ratings, payments taken on site, advances received and new website leads.
Tips
- Turn on push notifications in the app's Settings so you hear about new jobs and quotations straight away.
- Notification text and emails use your account's language.
Frequently asked questions
- Can I choose which notifications I get?
- Not at the moment. There are no notification preferences. You can turn push off for the app in your phone's settings, and notifications still appear in the portal.
- Why am I not getting push notifications?
- Open More, then Settings in the app. If it says Push notifications off, select Notifications to turn them on. If your phone blocked them, allow notifications for PrimeFix in the phone's settings.
- Will I get the same notification twice?
- No. Each event is sent once on each channel, even if the action behind it is repeated.
Still stuck?
Our team can look at your request or account with you.