Watch: signing in on the website
Swipe the screen to move between steps.
Sign in on the website
You land on your role's home page: the dashboard for clients, corporate accounts and office staff, and the technician dashboard for technicians.
- Open the website and select Sign in.
- Enter your Email and Password.
- Tick Keep me signed in if this is your own device.
- Select Sign in.
Sign in in the app
The first time you open the app, a short welcome tour runs once. Select Skip or move through it, then sign in with the same Email and Password you use on the website.
The app keeps you signed in, storing your session in the phone's secure storage. To ask for Face ID or a fingerprint each time you open the app, go to More, then Settings, and turn on Biometric unlock.
Devices and signing out
Each browser and phone has its own session. Signing out on one device leaves the others signed in.
To sign out on the website, open the account menu and select Sign out. In the app, go to More, then Settings, and select Sign out.
Resetting your password signs you out on every device at once. Use it if you think someone else knows your password.
If sign-in fails
- Invalid email or password: check both, including the keyboard language and Caps Lock. The message is the same whichever one is wrong.
- Too many attempts: after 5 wrong passwords the account is locked for a short time, and the wait grows with each further failure. Wait a few minutes, or reset your password on the website.
- Awaiting administrator approval: your technician or corporate account hasn't been activated yet.
- This account has been suspended: the office has switched the account off. Contact them.
Tips
- Bookmark the sign-in page in your language. The address starts with /en or /ar.
- Don't tick Keep me signed in on a shared or public computer.
- If the app shows a locked screen, unlock it with your biometrics, or sign in again.
Frequently asked questions
- Where is Forgot password? in the app?
- There isn't one. Password reset is done on the website: open Sign in there, select Forgot password? and follow the email. Then sign in to the app with the new password.
- Why am I signed out after closing the browser?
- Keep me signed in was not ticked. Without it, your session ends when the browser closes. Tick it next time on your own device.
- Can I use the same account on the website and the app at once?
- Yes. Each device has its own session, and both show the same tickets, jobs and invoices.
Still stuck?
Our team can look at your request or account with you.