On the invoice
Open the invoice from Invoices. Payment history lists each payment with its Method, Reference, Amount and Date, and the totals show what is Paid and the Balance due. A paid invoice reads Fully paid.
Select Download PDF for the invoice as one document in English and Arabic, showing the amount paid and the balance due.
Payment notifications
- Payment received: a payment was recorded for an invoice.
- Advance payment received: your advance was received.
- Payment collected on site: the technician recorded money you paid at the site.
Each of these also arrives by email, with the invoice or ticket number.
On the ticket
The Payment card shows the advance requested, paid and due, the date it was paid in full, and the Job total, Total paid and Remaining balance. The Collected on site card lists each payment you made to the technician.
If you need a formal document
If your company needs a stamped receipt or a statement of account, contact the office with the invoice number.
Tips
- Download the invoice PDF after the final payment, so your copy shows the invoice as paid.
- Keep the payment emails: each one names the invoice or ticket it belongs to.
Frequently asked questions
- Can I download a receipt?
- There is no separate receipt. The invoice PDF, with the amount paid and the balance due, and the invoice's Payment history serve as your record.
- Where do I see a payment I made to the technician?
- On the ticket, in the Collected on site card, and in the Payment collected on site notification. Once the job is invoiced, it is also in the invoice's Payment history.
Still stuck?
Our team can look at your request or account with you.