Find your invoices
On the web, open Invoices in the sidebar. The list shows each Invoice with its Status, Total, Balance and Due date. Pick a status from All statuses, or select Overdue only.
In the app, open the Invoices tab. Each invoice is also linked from its ticket.
What an invoice shows
- Line items with Description, Qty, Unit price and Total.
- The Subtotal, Discount, VAT (15%), Total, Paid and Balance due.
- Payment history: each payment with its Method, Reference, Amount and Date, including an advance or on-site payment that counts toward it.
- The issue date and Due date, and links to the ticket and the quotation.
Invoice statuses
- Issued: sent to you and waiting for payment.
- Partially paid: part is paid, and the balance due shows the rest.
- Overdue: the due date has passed. A nightly check marks it, and you are notified with Invoice overdue.
- Paid: paid in full. The ticket closes.
- Void: cancelled by the office; nothing is owed on it.
Download the PDF
Select Download PDF on the invoice. It is one document in English and Arabic, with the amount paid and the balance due. In the app, Download PDF saves it to your phone and Share sends it to another app.
Tips
- Select Overdue only to see at once what is past its due date.
- Pay now appears only on invoices with a balance to pay: Issued, Partially paid or Overdue.
Frequently asked questions
- Why isn't there an invoice for my job yet?
- Invoices are issued after you sign off the work. If you have signed off and still don't see one, contact the office.
- An invoice looks wrong. What should I do?
- There is no dispute button. Contact the office with the invoice number before you pay, and they will check it with you.
Still stuck?
Our team can look at your request or account with you.