How you receive jobs

When the office assigns a job to you, you get an in-app notification, a push alert on every phone you are signed in on, an email and a WhatsApp message. Each one carries the job number and opens the job.

There is no accept or decline step. If you cannot take a job, call the office so they can assign someone else.

If the office moves a job to another technician, you get a notification that it was reassigned, and the job leaves your list.

Open the Jobs tab. Your jobs are split three ways:

• Active: jobs that need something from you now, such as booking the visit, checking in, the diagnosis, the work or the completion report.
• Waiting: jobs held up by the office, the client or materials.
• Completed: jobs where your part is done, including cancelled ones.

• Search by job title, job number, client or address.
• On the Active list, use the Today, Overdue and Urgent chips. Urgent shows jobs with High or Emergency priority.
• Active jobs are grouped by visit day, from Earlier to Later, and the next visit is pinned at the top.

Select My jobs in the sidebar. The board groups your jobs into four columns:

• To start: newly assigned jobs and booked site visits.
• On site: checked in, or diagnosis submitted.
• Execution: quotation approved, work in progress, or waiting on material or access.
• Completed: work completed and every step after it.

While the quotation is with the client, or after the client rejects it, the job does not appear in any web column. Find it in the app instead.

You are not notified when the client approves the quotation, asks for changes or signs the job off. Check your list: an approved job moves back to Active in the app and to Execution on the web.

You are notified when the office skips the site visit, and when a payout is created or paid.