Watch: rating your technician
Swipe the screen to move between steps.
Step 1 of 4
Where to rate
- Right after you approve the completion, the rating page opens.
- On the ticket, the Rate your technician card has a Rate technician button. In the app, tap a star on the ticket to start with that rating, or select Rate now.
- On your web dashboard, Waiting for your review lists jobs you haven't rated, each with Rate. In the app it is Rate your technician under Needs your attention.
- The How did we do? notification also opens the page.
Give your rating
- Under Your rating, choose 1 to 5 stars: Poor, Fair, Good, Very good or Excellent. A rating is required.
- Optionally, under What went well? (optional), pick any of On time, Professional, Quality work, Left it clean and Explained the work.
- Optionally add a comment of up to 1000 characters.
- Select Submit review. In the app the button reads Send review.
After you submit
Your review appears on the ticket under Your review. Each job takes one review, and a review can't be edited or deleted once it's submitted.
A rating of 1 or 2 stars alerts the operations team straight away, so they can follow up while the visit is fresh.
Tips
- Not ready yet? Select Not now and come back from the ticket or your dashboard.
- Say in the comment what made the difference, good or bad; the operations team reads every comment.
Frequently asked questions
- When can I rate a job?
- Once you have signed off the work. Rating stays open while the ticket is Client approved, Invoiced or Closed.
- Can I change my rating later?
- No. Reviews are final once sent. If something went wrong after you rated, contact the office.
- Do I have to rate every job?
- No, rating is optional. Jobs you haven't rated stay under Waiting for your review until you do.
Still stuck?
Our team can look at your request or account with you.