Home and Insights
Home opens with Create shortcuts for what your role can create, then Needs attention: queues such as SLA breaches, unassigned tickets, accounts awaiting approval, ready to invoice and pending quotations, each with a count.
Insights holds the dashboard's charts and figures as sections you can expand. Open it from Home.
Tabs by role
- Super Admin and Operations Manager: Home, Tickets, Clients and Invoices. Quotations, Technical reports, Reviews, Technicians, Live locations, Corporate accounts, Reports, Team, Roles and Settings are under More, as your role allows.
- Accountant: Home, Invoices, Payouts and Reports. Tickets, Quotations and Clients are under More, read-only.
- Sales: Home, Clients, Tickets and Quotations.
Settings
Settings lets you switch the language (Arabic mirrors the whole app), turn on Biometric unlock and push notifications, and sign out. A Super Admin also sees Organization, the system settings.
Web only
- Reviewing the diagnosis and the completion report, including the AI rewrite.
- Scheduling or skipping a site visit as office staff, and cancelling a ticket.
- Bulk assign and the quotations board.
- Batch pay, the Payment gateway page and Reconciliation for office roles.
- CSV and Excel exports.
Tips
- Use the phone's share sheet to send a payment link to a client.
- Turn on push notifications, so new sign-ups and reviews reach you right away.
Frequently asked questions
- Is there a Forgot password link in the app?
- No. Reset your password from the web sign-in page.
- Why is a screen missing from my More list?
- Your role doesn't have the permission for it. The app shows what the web would show you.
- Do I need a different account for the app?
- No. Sign in with the same email and password you use on the web.
Still stuck?
Our team can look at your request or account with you.