Open Reviews
On the web, select Reviews under Operations. In the mobile app, open More, then Reviews.
The summary
- Average rating, Reviews (the total) and 5-star share.
- Low ratings (1–2★), with a Lowest first link to sort the list.
- Rating breakdown: how many reviews gave each star rating.
By technician
The table lists each rated technician with their number of reviews, average and last review, best rated first. Select a technician to narrow the breakdown and the list to them.
All reviews
Search comments, filter by Rating or Technician, and sort by Newest first, Oldest first, Highest rated or Lowest rated. Each review links to its ticket.
Low ratings
A rating of 2 stars or less notifies Super Admins and Operations Managers, so you can call the client quickly.
Reviews are read-only. You can't hide, edit or reply to a review here.
Tips
- Open a low rating's ticket before calling the client, to see what was done.
- Look at a technician's trend, not one review.
Frequently asked questions
- Can I remove an unfair review?
- No. Reviews can't be moderated. Note the context on the ticket and follow up with the client.
- When can a client leave a review?
- After they sign off the completed work.
Still stuck?
Our team can look at your request or account with you.