Open the page
On the web, select Payment gateway under Finance. Super Admins and Operations Managers see it by default. It isn't in the mobile app.
What it shows
- Provider: Network International (N-Genius).
- Status: Connected, or Not configured. When it isn't configured, clients can't pay by card and payment links can't be created.
- Mode: Live (real cards are charged) or Sandbox (test cards, no real money).
- Webhook URL: copy it into the N-Genius portal, so payments are confirmed even if the payer closes the browser.
- Setup checklist: add the API credentials, register the webhook, test in the sandbox, and go live.
Nothing to edit here
The page is read-only. Credentials and the mode are set on the API server by whoever manages it; the checklist names the settings they need.
Tips
- After switching to live, register the webhook again in the live N-Genius portal.
- In sandbox, test a declined card as well as a successful one.
Frequently asked questions
- Why can't clients pay by card?
- Check the Status. If it reads Not configured, the gateway credentials are missing on the server.
- Why don't I see Create payment link on a ticket?
- Links need a connected gateway and an amount due.
Still stuck?
Our team can look at your request or account with you.