Watch: paying a technician
Swipe the screen to move between steps.
Step 1 of 5
Before you pay
- The payout must be Approved, or Failed if an earlier attempt did not go through.
- Look at the technician's bank account on the payout. If it says Awaiting review, confirm the IBAN and name with the technician and approve the details first.
- Make the transfer from your bank, or hand over the cash, before you record it.
Record the payment
- Open the payout and select Mark paid. In the app, tap Mark paid at the bottom of the payout.
- Under How to pay, choose Record a bank transfer or Record a cash payment. On the web, the automatic transfer option is also listed, but it can't be chosen.
- For a bank transfer, the technician's bank account appears with the full IBAN and a Copy button, ready to paste into your bank.
- Enter the Reference, which is required, and the Paid on date.
- Upload the receipt. It is required for a bank transfer and optional for cash.
- Select Record payment.
After you pay
The payout moves to Paid and shows the method, reference, who recorded it and when. The technician is notified, and the receipt is shown on their payout on the web. The payment is recorded in the audit log.
Payout statuses
- Pending: created, waiting for review.
- Approved: ready to pay.
- Paid: the payment is recorded.
- Failed: a payment did not go through. Pay it again the same way.
- Processing: used only by automatic transfers, which are not switched on.
Tips
- Pay first, then record. The portal doesn't move money; it records the payment you made.
- Use the bank's transaction reference as Reference, so the technician can match it on their statement.
Frequently asked questions
- Why can't I choose the automatic transfer option?
- Automatic transfers are not switched on, so the portal can't send money itself. Make the transfer from your bank and choose Record a bank transfer.
- Why can't I save without a receipt?
- A bank transfer needs its receipt as proof the money was sent. For a cash payment the receipt is optional.
- Can I change the amount when I pay?
- No. The amount always comes from the payout's computed amount. Correct it with Edit amount before you approve.
- Can I pay several technicians at once?
- Not today. Pay selected depends on automatic transfers, which are not switched on, so record each payout on its own.
Still stuck?
Our team can look at your request or account with you.