Live locations

On the web, select Live locations under Workforce. In the mobile app, open More and tap Live locations.

The top line counts who is on duty, who is sharing a location and the total, with the time of the last update. It refreshes every 30 seconds.

The 50 newest tickets still waiting for a technician are listed with their priority and address. Under each are the 3 nearest technicians who are on duty and recently seen, with open jobs and the distance in km.

Select Directions next to a technician to open the route from them to the site in your maps app. Select Assign to open the ticket's assign page.

• Pin found from the typed address: the pin came from the address, so check it if a distance looks wrong.
• No map pin for this site: distances can't be worked out. Edit the ticket and add the pin.

Every active technician and corporate account is listed with their duty state, when they were last seen, and how fresh the position is: Live (within 5 minutes), Recent (within 30 minutes) or Stale.

Rows also show the location's accuracy and the current job with its status. Select Map to open the person's position in your maps app.

Technicians share their location only while their shift is on. When they end the shift, sharing stops and their last position is deleted, so off-duty people show Off duty with no position.