Why can't I pick a ticket?

It has no submitted diagnosis or completion report yet, so there is nothing to write from.

Generation failed. What now?

Wait a minute and try again. If the AI isn't configured on the server, ask your Super Admin.

No. Download the PDF and send it to the client.

Swipe the screen to move between steps.

Step 1 of 5

On the web, select Technical reports under Operations, or open a ticket's Reports tab. In the mobile app, open More, then Technical reports.

Filter the list by Type and Status (Draft or Final).

Select Generate report.
Pick the Source ticket. It needs a submitted diagnosis or completion report.
Choose the Report type: Technical inspection, Root cause analysis, Service completion or Preventive maintenance.
Choose the Document language: English or Arabic.
Under Equipment, enter the Unit ID, Equipment, Location, Affected component, System type and Inspection date by hand.
Add Engineer notes with facts the report should cite.
Select Generate with AI and wait. It can take up to a minute.

Each report shows an AI drafted badge and who created it. Check every technical fact before you finalize.

Edit: correct any section, and the Prepared by signature block.
Regenerate: drafts the text again and replaces your edits, after a confirmation.
Download PDF: a formatted document, right to left in Arabic, with the ticket photos appended.
Finalize: locks the report as Final. This can't be undone.
Delete: removes a draft.

Roles with the technical reports permission, Super Admins and Operations Managers by default.

Review and save the diagnosis first. The report is drafted from what the ticket holds.
Put real readings in Engineer notes. The report won't invent measurements that aren't recorded.
Finalize only after the client-facing wording is right. A final report can't be edited.

Why can't I pick a ticket?: It has no submitted diagnosis or completion report yet, so there is nothing to write from.
Generation failed. What now?: Wait a minute and try again. If the AI isn't configured on the server, ask your Super Admin.
Does the client get the report automatically?: No. Download the PDF and send it to the client.

Our team can look at your request or account with you.