Service category
The Service category is the kind of work, such as Split AC service or Leak repair. The picker groups the 52 categories into 9 trades, so open the group that fits and choose from its list.
- General: emergency repair, AMC, corrective and preventive maintenance, installation, commissioning, cleaning and telecom.
- HVAC & cooling: split, VRF/VRV, chiller, AHU and FCU service, gas charging, compressors, duct cleaning, thermostats and indoor air quality.
- Electrical: wiring, fault repair, distribution boards, lighting and generators.
- Plumbing: leaks, drainage, water heaters, water pumps and pipe installation.
- Fire safety: sprinklers, extinguishers and suppression systems.
- ELV systems: CCTV, access control, fire alarms, structured cabling, intercom, public address and gate barriers.
- Building automation: BMS and low-current systems.
- Smart home & hotel: installation and service for smart homes and smart hotels.
- Home appliances: refrigerators, washing machines, dryers, dishwashers, ovens, microwaves, water dispensers and appliance installation.
System type
The System type is the equipment itself, such as Split, Chiller, Generator or Refrigerator. There are 44 types, grouped by the same trades. If none fits, choose Other and describe the equipment in the complaint.
Priority
- Low: routine work that can wait for a convenient slot.
- Medium: the default for most requests.
- High: the fault is affecting your use of the site and needs attention soon.
- Emergency: unsafe conditions or a total failure, such as no cooling in a server room or a major leak.
Choosing well
If you're unsure, choose the category closest to the symptom and explain the rest in the complaint. The office can correct the category before a technician is assigned, and the technician's diagnosis records what they actually find.
Tips
- Keep Emergency for genuine emergencies, so those requests stay at the front of the queue.
- Add photos of the equipment's nameplate. They help the technician bring the right parts.
Frequently asked questions
- Which category do I pick for a yearly maintenance contract visit?
- Use Annual maintenance contract, under General, for work under a yearly contract, or Preventive maintenance for a one-off planned service.
- Can I change the category after I send the request?
- Not yourself. Contact the office; they can edit the request for you.
Still stuck?
Our team can look at your request or account with you.