Contact the office
Call +966567693142, email info@primelynxglobal.com, or use the Contact page on our website. Give the ticket number, for example PA-2026-00148, and say what should change.
What the office can change
- The request details: title, description, site address, map pin, attachments and priority.
- The visit time, if you need a different day or time.
- Cancelling the ticket, while it is New ticket, Assigned or Site visit scheduled, or after a quotation is rejected.
Once the technician is on site
After the technician checks in on site, the ticket can no longer be cancelled, unless you reject the quotation. To stop or change the work, talk to the office and agree the next step with them.
If you don't agree with a price, use Request revision or Reject on the quotation rather than asking to cancel.
Refunds
For money you have already paid, read our Refund and Cancellation Policy. It is linked from every payment page.
Tips
- Ask as early as you can: a ticket can only be cancelled before the technician checks in, or after a rejected quotation.
- To pass on something small, such as a new gate code, call the office; the ticket can't be edited from your account.
Frequently asked questions
- Can I cancel a request myself?
- No. Contact the office with the ticket number. They can cancel it before the technician checks in on site, or after you reject a quotation.
- How do I reschedule a visit?
- Contact the office. The preferred visit time on your request is only a preference; the booked time is set by the office or the technician.
- I raised the same request twice. What should I do?
- Contact the office with both ticket numbers and they will cancel the duplicate.
Still stuck?
Our team can look at your request or account with you.