Select the tickets
- Open Tickets on the web.
- Tick the box on each row you want, or Select all on this page.
- Select Assign in the bar that appears. Select Clear to start again.
Assign them
The assign page opens with Assigning N tickets to one technician at the top. Pick the technician, set the Assignment type and an optional note, and select Assign.
The bulk page has no map and lists technicians by name, because the tickets may be at different sites.
If one ticket fails
Tickets are assigned one after another. If one is refused, for example because the person is a corporate account and the ticket belongs to its own company, assigning stops there and the error is shown.
The tickets before it are already assigned. Go back to the list, untick those, and assign the rest.
Web only
Bulk assign isn't available in the mobile app. On the phone, assign each ticket from its own page.
Tips
- Filter the list first, for example Unassigned plus a city in the search, so Select all on this page picks only what you want.
- Each technician still gets one notification per ticket.
Frequently asked questions
- Can I reassign many tickets at once?
- Yes. Selected tickets that already have a technician are reassigned to the person you pick.
- Why is there no map when I assign several tickets?
- The tickets can be at different sites, so there is no single site to measure from.
Still stuck?
Our team can look at your request or account with you.